Junior 1st Line Support Engineer - Remote

Overview

We are looking for a self-organised, passionate Junior 1st Line Support Engineer, who is hungry to learn, figure out complicated things, who loves communicating with people, and wants to grow technical expertise.

In Short

• Work in rotational shifts to provide 24/7 support to customers
• Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system
• Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts
• Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers
• Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services
• Analysing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement
• Actively learning, on your own and with the team, about our products, technologies, and tools
• Take care of abuse request and end user queue

Requirements

• Recent graduates eager to begin their career in the IT industry
• Strong communication skills
• Ability to work in a team and independently
• Willingness to learn and grow technical expertise
• Experience with customer service is a plus

Benefits

• Fully remote work environment
• Flexible schedule
• Performance and result-oriented culture
• Opportunity to grow and learn in the IT field