Claims Specialist, Trainer & Instructional Designer - Remote

Overview

The Claims Specialist, Trainer & Instructional Designer will leverage technology and experienced professionals to build a best-in-class training program for claims adjusters at Openly, ensuring they are equipped to deliver exceptional service.

In Short

• Design and develop training programs and materials for claims adjusters.
• Utilize instructional design methodologies for engaging learning solutions.
• Deliver training sessions and facilitate role-playing exercises.
• Conduct training needs assessments and analyze performance data.
• Collaborate with stakeholders to ensure content accuracy and compliance.
• Manage and update training library and LMS content.
• Provide ongoing coaching and feedback to new hires.
• Strong presentation and facilitation skills required.
• Experience in property and casualty insurance claims is necessary.
• Remote work capability is essential.

Requirements

• Minimum 5 years of experience in insurance claims environment.
• Expert-level knowledge of claims lifecycle and best practices.
• Proficient in Microsoft and Google products, and LMS.
• Strong problem-solving and analytical skills.
• Exceptional written and verbal communication skills.
• Experience in instructional design or training roles.
• Ability to adapt to changing environments.
• Some travel may be required.
• Innovative mindset and focus on continuous improvement.
• Experience with coaching and feedback.

Benefits

• Remote-first culture with support for work-life balance.
• Competitive salary and equity options.
• Comprehensive medical, dental, and vision plans.
• 401K company contribution.
• Work-from-home stipend.
• Annual professional development fund.
• Paid volunteer service hours.
• Referral program and rewards.
• Life and disability coverage.
• Parental leave benefits.