VP Client Services EMEA & APAC - Remote

Overview

As a Client Services Vice President, you will oversee the assigned Technical Account Managers for your region.

In Short

• Provide support, leadership, and growth for the Technical Account Managers that report to you in your assigned region.
• Represent our Clients and Sales team within the Ookla product development cycle.
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed.
• Engage with Director and C-Level executives in support of their business needs.
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities.
• Participate in customer requested meetings (onsite or via phone).
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers.
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products.

Requirements

• 10 - 20 years of enterprise-level, technology-related support or account management experience.
• Experience managing a technical sales team.
• Experience in the Telecommunications market.
• Exceptional customer focus and bias for action.
• Experience supporting nascent products/services into new markets is strongly desired.
• Adept at establishing and developing relationships across customer organizations.
• Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly.
• Experience visualizing big data to demonstrate value and quality to customers.
• Familiarity with internet, cellular and broadband technology and infrastructure.
• Experience with RAN/RF.

Benefits

• Self-motivated with a track record of appropriate urgency and follow-through.
• Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization.
• Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings.
• Ability to travel regularly to meet and connect with clients in the region.
• Strategic thinker with the ability to see/understand the big picture.
• Global business experience, with special focus on supporting the needs of an international customer base.
• Technical Program or Project Management experience a plus.
• B.A./B.S. degree or equivalent, Master’s degree or international business education a plus.