Customer Project Manager - Remote

Overview

The Customer Project Manager is responsible for leading and managing client-facing projects from initiation through completion. They work closely with clients to understand their requirements, translate those needs into actionable plans, and coordinate the internal teams to deliver high-quality solutions on time and within budget. The CPM ensures customer satisfaction and manages expectations throughout the project lifecycle.

In Short

• Serve as the primary point of contact for customers throughout the project lifecycle.
• Establish and maintain strong, long-lasting client relationships.
• Understand customer needs and expectations and ensure they are met or exceeded.
• Conduct regular meetings with clients to review project progress, milestones, and risks.
• Lead project planning sessions to define scope, objectives, timelines, and deliverables.
• Monitor and manage project scope, schedule, and costs.
• Collaborate with cross-functional teams to deliver on customer requirements.
• Identify potential project risks and develop mitigation strategies.
• Ensure the project meets or exceeds customer expectations by monitoring quality assurance standards.
• Create and manage project budgets, ensuring that costs stay within the allocated limits.

Requirements

• Bachelor’s degree in Business, Project Management, or a related field. PMP or similar certification preferred.
• Proven experience in project management, preferably in a customer-facing role.
• Familiarity with project management tools (e.g., MS Project, Jira, Asana).
• Strong interpersonal and communication skills, with the ability to manage customer expectations.
• Knowledge of project management methodologies (Agile, Waterfall, etc.).

Benefits

• Opportunity to work with a passionate team.
• Use of cutting-edge data and insights in connectivity.
• Professional development and growth opportunities.
• Flexible work environment.
• Competitive salary and benefits package.