Project Manager - Customer Support - Remote

Overview

As a Project Manager of Customer Support, you will be a highly organized and proactive Project Manager who oversees and ensures the successful execution of Support related projects from initiation to completion.

In Short

• Define project scope, objectives, and deliverables in alignment with organizational goals.
• Develop detailed project plans, including timelines, resource allocation, budget, and risk management strategies.
• Coordinate and lead project meetings, ensuring all stakeholders are informed and engaged.
• Manage the execution of projects, ensuring adherence to established plans and timelines.
• Monitor project progress using appropriate tools as needed, identify potential issues and risks, and implement corrective actions as needed.
• Communicate project status, updates, and risks to stakeholders and leadership in a clear and concise manner.
• Establish metrics to measure project performance and impact.
• Conduct post-project evaluations to identify successes, challenges, and areas for improvement.
• 5+ years of experience in project management.
• Strong analytical and problem-solving skills.

Requirements

• Bachelor's degree and/or experience in Business Administration, Project Management, or a related field.
• A master's degree or PMP certification is a plus.
• Strong understanding of project management methodologies, such as Agile, Waterfall, and Scrum.
• Proficiency in project management software (e.g., Clickup, Asana, Trello, Jira, Excel).
• Exceptional communication, negotiation, and interpersonal skills.

Benefits

• Work in a dynamic and fast-paced environment.
• Opportunity to work remotely.
• Be part of a diverse and inclusive company culture.
• Engage with a wide range of projects that drive business growth.
• Collaborate with cross-functional teams and senior leadership.