Technical Account Manager - Remote

Overview

We’re Ookla, the company behind Speedtest, Downdetector, and an ever-expanding suite of connectivity tools. Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who enjoy solving complex problems, are motivated to challenge themselves, and are delighted with turning clever ideas into unique products.

In Short

• Looking for a Technical Account Manager to work with mobile carrier clients.
• Support RootMetrics product delivery.
• Act as the primary point of contact for clients.
• Conduct pre-sales product demonstrations.
• Develop relationships across customer organizations.
• Educate and support clients on product utilization.
• Troubleshoot customer-facing issues.
• Engage with clients to support their needs.
• Champion customer requirements within Ookla.
• Participate in customer meetings.

Requirements

• 5 to 10 years of experience as a Radio Access Engineer.
• Deep understanding of wireless technologies.
• Experience analyzing network performance data.
• Understanding of data and voice call flows.
• Experience with data analytics and dashboarding tools.
• SQL skills required.
• Exceptional customer focus.
• Adept at establishing relationships.
• Strong technical problem-solving skills.
• B.A./B.S. degree in telecommunications or electrical engineering preferred.

Benefits

• 401(k) matching.
• Unlimited PTO.
• ESPP options.
• Health/dental/vision insurance coverage.
• Enhanced parental leave.
• Tuition reimbursement and educational opportunities.
• Transit passes and team activities.
• Excellent flexibility for remote work.