Pension Benefits Specialist Associate - Remote

Overview

We are looking for experienced contact centre professionals to join our assisted service team, focusing on delivering outstanding service to our members while developing the required skills to progress to a full-time role as a Pension Benefits Specialist.

In Short

• Multiple positions available for Pension Benefits Specialist Associates.
• Work with a diverse team to provide exceptional service to members.
• Participate in independent learning and training activities.
• Provide customer service via phone, email, and in-person meetings.
• Interpret client needs and assess eligibility for benefits.
• Perform benefit calculations and respond to inquiries.
• Flexible/hybrid work environment available.
• Professional growth opportunities offered.
• Diversity and inclusion are core values of the organization.
• Commitment to employee development and teamwork.

Requirements

• Excellent analytical and critical thinking skills.
• Strong interpersonal and communication skills.
• Technical aptitude and adaptability to new tools.
• Professionalism and reliability in attendance and assignments.
• Ability to work in a high-pressure contact centre environment.
• Relevant university degree and client service experience required.
• Pension Plan Administration Certificate preferred.

Benefits

• Competitive compensation package.
• Numerous opportunities for professional growth.
• Flexible travel program to work abroad for a month each year.
• Employee discount programs available.
• Commitment to diversity, equity, and inclusion.