UX Communications & Marketing Coordinator - Remote

Overview

The UX Communications & Marketing Coordinator creates engaging content and helps design exceptional omnichannel member experiences, focusing on increasing self-service efficacy and reducing assisted-service reach.

In Short

• Create content that simplifies technical information.
• Write and edit content for various member channels.
• Support the Member Relations strategy.
• Explore and utilize AI capabilities for content strategy.
• Manage social media engagement and editorial calendar.
• Collaborate with teams to optimize omnichannel experiences.
• Assist in developing communications plans.
• Monitor member feedback and sentiment.
• Support crisis communication efforts.
• Participate in cross-functional project teams.

Requirements

• Undergraduate degree in communications, marketing, or related field.
• 2-3 years of communications and marketing experience.
• Strong writing and editing skills.
• Experience in issues or crisis management is an asset.
• Adept at integrating AI tools into creative processes.
• Client-focused and detail-oriented.
• Excellent analytical and problem-solving skills.
• Competency in Microsoft Office Suite.
• UX experience is an asset.
• Fluency in French is an asset.

Benefits

• Competitive compensation.
• Opportunities for professional growth and development.
• Flexible/hybrid work environment.
• Flexible Travel Program for working abroad.
• Employee discount programs.