Customer Success Specialist for a Purchasing Platform - Remote

Overview

We are seeking a proactive and customer-focused Customer Success Specialist (CSS) to join our remote team in supporting our Customer Success Managers (CSMs) and enhancing the experience of our clients on our platform.

In Short

• Full-time position, 40 hours per week, fully remote.
• Conduct proactive outreach to ensure clients are functional on the platform.
• Manage communications and account needs for lower-tier accounts.
• Support onboarding for new clients, including account setup and training.
• Collaborate with CSMs on account activities and client feedback.
• Monitor platform usage to identify issues and improvement opportunities.
• Assist in creating presentations for quarterly business reviews.
• Serve as the initial point of contact for client inquiries.
• Identify potential sales leads through client interactions.
• Work collaboratively in a remote, team-oriented environment.

Requirements

• Proven experience in customer support or account management.
• Strong organizational skills with a detail-oriented approach.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and Google Workspace.
• Familiarity with data analysis tools (e.g., Tableau) is a plus.
• Ability to work across time zones in a remote environment.

Benefits

• Opportunity to work in a fully remote environment.
• Engage with diverse clients and enhance customer satisfaction.
• Collaborate with a team of Customer Success Managers.
• Develop skills in account management and customer engagement.
• Potential for career growth within the company.