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Product Lead of Servicing and Customer Interactions - Remote

Posted 6 weeks ago
Product
Full Time
USA
$180,000 - $270,000/year

Overview

As a Product Lead (Servicing and Automation Solutions) at OnePay, you will ensure that OnePay’s customer experiences with servicing and operations are par excellence, impacting customer satisfaction scores positively.

In Short

  • Lead product strategy for servicing and customer interactions.
  • Understand servicing platform and core product.
  • Analyze AI/ML trends for customer service improvements.
  • Identify gaps in customer and agent experiences.
  • Create product strategy roadmap for tools and services.
  • Work with Data Analytics for product enhancements.
  • Gather requirements and write technical specifications.
  • Collaborate with cross-functional teams.
  • Present product performance to senior management.
  • Manage a team of product managers.

Requirements

  • 15+ years in US banking and financial services.
  • 5+ years in Customer Success or similar role.
  • Experience managing BPO partners.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills.
  • Ability to prioritize under pressure.
  • Experience in a hyper-growth environment.

Benefits

  • Competitive salary and stock options.
  • Health benefits from Day 1.
  • Remote-friendly and flexible time off.
  • Opportunities for growth in a mission-driven culture.
OnePay logo

OnePay

OnePay is a consumer financial services app dedicated to helping individuals achieve financial progress. With a mission to serve the unbanked and underbanked populations in the U.S., OnePay aims to provide a comprehensive platform for saving, spending, borrowing, and growing money. The app offers a range of products, including checking and high-yield savings accounts, peer-to-peer payments, credit building tools, digital wallet solutions, and buy-now-pay-later options. Backed by Walmart and Ribbit Capital, OnePay is positioned to redefine financial services with a focus on accessibility and user experience, making it an exciting place for talented individuals to contribute to a mission-driven organization.

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