Product Engineer - AI Customer Service - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• Develop technical plans and contribute to our technical architecture as we scale our products.
• Write Ruby code that integrates various technologies forming the core of Intercom’s backend.
• Ship a change to production on your first day and a feature in your first week.
• Mentor other engineers and participate in the hiring process.

Requirements

• 2+ years of experience in a software engineering role, preferably in SaaS.
• Deep knowledge of a high-level programming language (e.g., Ruby, Python, Javascript).
• Experience collaborating with product teams and designers.
• Experience with Distributed systems.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• Free lunch and snacks provided.
• Regular compensation reviews.
• Pension scheme with matching.
• Comprehensive health and dental insurance.
• Flexible paid time off policy.
• Paid maternity and paternity leave.
• Cycle-to-Work Scheme with secure bike storage.
• Standard MacBooks provided.