Product Owner (Internal Customer Services - Back Office) - Remote

Overview

We are looking for a strategic and data-driven Product Owner to lead the development and optimization of our internal Customer Service Backoffice, ensuring a seamless and efficient customer service experience.

In Short

• Lead the development and optimization of internal Customer Service Backoffice.
• Shape the full PAM and Customer Service roadmap.
• Collaborate with stakeholders to create and execute the strategic roadmap.
• Gather and prioritize requirements from customer support and compliance teams.
• Continuously optimize PAM and Customer Service Backoffice.
• Manage operational and technical requirements in the product roadmap.
• Work closely with UX to improve customer experience.
• Provide regular updates on progress to stakeholders.
• Fluent in Spanish and English.
• Minimum five years' experience as a Product Owner.

Requirements

• Experience in building and maintaining Back Offices.
• Understanding of lean product development and MVP concepts.
• Strong communication and interpersonal skills.
• Attention to detail.
• Flexible to work with departments in different time zones.

Benefits

• 22 days of annual leave.
• 10 days of public/national holidays.
• Health insurance options.
• Access to online learning platforms.
• On-site English classes in some countries.