Quality Assurance and Customer Experience Intern - Remote

Overview

The Quality Assurance and Customer Experience Intern will support the customer service team with food safety investigations and quality assurance tasks, while also contributing to the optimization of customer service software and analyzing customer feedback trends.

In Short

• Assist the customer service team with inquiries related to food safety and quality.
• Analyze customer complaints to identify trends and areas for improvement.
• Support food safety investigations and documentation.
• Contribute to customer experience mapping and sentiment analysis.
• Participate in continuous improvement workgroups.
• Help evaluate and enhance customer service software.
• Train the customer service team on new software features.
• Work independently and remotely, managing tasks effectively.
• Present findings and learnings at the end of the internship.
• Travel up to 10% for company meetings.

Requirements

• Pursuing or recently graduated in relevant fields like Food Science or Business Admin.
• Strong written and verbal communication skills.
• Analytical and problem-solving abilities.
• Basic knowledge of food safety regulations.
• Familiarity with customer service software.
• Proficiency in Microsoft Office Suite.
• Ability to identify trends and suggest improvements.
• Experience with customer experience analysis is a plus.
• Must reside in the USA and be at least 18 years old.

Benefits

• 401(k) with 4% Employer Match.
• Employee Discounts and quarterly deliveries.
• Cell and Internet Stipend.
• Paid Volunteer Time Off.
• Dynamic high-growth work environment.