Customer Success Associate - SMB - Remote

Overview

Omada Health is on a mission to inspire and nurture lifelong health, one day at a time. Omada's virtual care teams help individuals living with chronic conditions achieve long-term health improvements by combining the latest and breakthrough behavioral science.

In Short

• Join the SMB customer success team at Omada Health.
• Support clients in the small-to-medium business segment with <3k employees.
• Drive adoption, retention, and expansion of health programs.
• Serve as a subject matter expert for SMB customers.
• Collaborate with Sales, Marketing, and Client Operations teams.
• Focus on client needs and marketing strategy.
• Manage new business launches in the SMB segment.
• Design strategies to improve customer loyalty.
• Foster long-term client relationships.
• Utilize data to improve processes and outcomes.

Requirements

• Bachelor’s degree with 2+ years of relevant experience.
• Background in Healthcare and Digital Health.
• Experience in revenue expansion and relationship development.
• Knowledge of field sales or account management.
• Strong project management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple accounts effectively.
• Proficiency in Salesforce, Zendesk, and Google Suite.
• Strong problem-solving and conflict management skills.
• Self-motivated with a collaborative mindset.

Benefits

• Competitive salary with quarterly incentive compensation.
• Remote first work culture.
• Flexible Time Off.
• Generous parental leave.
• Health, dental, and vision insurance.
• 401k retirement savings plan.
• Two giftable Omada enrollments per year.
• Lifestyle Spending Account (LSA).
• Mental Health Support Solutions.
• ...and more!