Account Manager - Remote

Overview

As an Account Manager, you will forge unbreakable alliances with our esteemed clientele, comprehending their unique needs and becoming their trusted advisor with our unparalleled products and services.

In Short

• Maintain a portfolio of 175-200 small business clients.
• Provide exceptional customer service and support primarily over the phone.
• Communicate the value and benefits of our products effectively.
• Identify opportunities to upsell or cross-sell offerings.
• Conduct monthly check-ins to gather feedback and address concerns.
• Monitor client usage and engagement data.
• Stay abreast of industry trends and competitor activities.
• Collaborate with internal teams to resolve client issues.
• Participate in team meetings and training sessions.
• Engage in professional development activities.

Requirements

• Proven track record in customer-centric roles.
• Passion for entrepreneurship and understanding of small business challenges.
• Strong oral and written communication skills.
• Adaptability and strong organizational skills.
• Desire to excel independently and in a team environment.
• CRM proficiency for enhancing client interactions.
• Prior sales experience is advantageous.

Benefits

• Base salary + monthly bonus based on performance.
• Schedule: Monday to Friday, 8 AM-5 PM EST.
• Work from Home.
• Growth-oriented culture with an inclusive team.