GBS Regional Operations Lead - Remote

Overview

The Global Business Services (GBS) Center Regional Ops Lead will drive operational excellence and business support services within the CIS region, overseeing the delivery of shared services to stakeholders.

In Short

• Develop and execute regional GBS strategy.
• Identify opportunities for continuous improvement.
• Lead a team of GBS professionals.
• Ensure efficient service delivery adhering to SLAs and KPIs.
• Implement best practices for operational efficiency.
• Collaborate with stakeholders to provide tailored GBS solutions.
• Track KPIs to measure GBS performance.
• Drive change management initiatives.
• Ensure compliance with regulations.
• Build strong relationships with clients.

Requirements

• Bachelor's degree in Business Administration, IT, Finance, or related field.
• 6+ years of experience in leading shared services or GBS functions.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management skills.
• Strategic thinker with process improvement experience.
• Strong analytical and problem-solving skills.
• Knowledge of regional business practices is a plus.
• Fluency in English and Russian.

Benefits

• Opportunity to lead a high-performing team.
• Engagement in strategic decision-making.
• Fostering a culture of continuous improvement.
• Building strong relationships with stakeholders.
• Contributing to the success of the organization.