Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager at Okendo is responsible for delivering exceptional customer experiences and driving customer retention and expansion within the customer base.

In Short

• Own customer retention and manage a book of business.
• Proactively respond to churn signals and build retention strategies.
• Collaborate with cross-functional teams for customer onboarding and support.
• Drive customer advocacy and adoption of new features.
• Source expansion opportunities and book demos for the sales team.
• Become an expert on Okendo’s product suite and industry trends.
• Maintain operational standards and adhere to SLAs.
• Demonstrate strong communication and presentation skills.
• Contribute to a positive team culture and uphold company values.
• Participate in the creation and testing of new processes.

Requirements

• 5+ years of experience in a customer-facing role at a SaaS company.
• Strong customer-facing and presentation skills.
• Familiarity with retention and expansion playbooks.
• Ability to work in a high-volume environment.
• Impeccable written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Ability to prioritize tasks based on importance.
• Willingness to learn and adapt.
• Experience with Shopify, Klaviyo, or Google Shopping is a bonus.

Benefits

• Work in a collaborative team environment.
• Opportunity for professional growth and development.
• Engage with a diverse and inclusive company culture.
• Contribute to a mission-driven organization focused on customer success.
• Flexible work environment with remote options.