Marketing Manager, Customer Marketing and Social Media - Remote

Overview

The Marketing Manager will take ownership of the Okendo Champion’s Program and manage the company’s social media channels, driving customer engagement and advocacy.

In Short

• Become a Product Expert with in-depth product knowledge.
• Lead the Customer Champions Program for engaged merchants.
• Highlight customer success stories through various channels.
• Manage the Champions Community and ensure member support.
• Design and lead customer awards programs.
• Curate case studies and testimonials for marketing initiatives.
• Oversee social media strategy and community management.
• Track growth and engagement KPIs for social media.
• Work collaboratively across departments to implement strategies.
• Prioritize customer interests in all marketing efforts.

Requirements

• 5+ years of experience in content creation.
• Previous experience with SaaS is required.
• Shopify experience is highly desirable.
• Experience with AI in content production is a plus.
• Excellent English writing and communication skills.
• Strong teamwork and collaboration skills.
• Solid time-management skills in a dynamic environment.
• Understanding of the buyer’s journey.
• Curiosity and strategic thinking are essential.
• Ability to execute self-directed responsibilities.

Benefits

• Collaborative team environment.
• Opportunities for professional growth.
• Engaging company culture focused on customer success.
• Dynamic work environment with a focus on agility.
• Commitment to excellence and integrity.