Associate, Machine Learning Engagement Management - Remote

Overview

The Associate, ML Engagement Management is a critical role on our growing Implementation team. As an EM, you will own all phases of the program execution process for designing, configuring, and expanding OfferFit use cases. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.

In Short

• Own all phases of OfferFit use case delivery working alongside OfferFit implementation engineers and customer executives, marketers and IT stakeholders
• Run design sessions with customers to decide on and document use case requirements and integration approach
• Champion delivery & project management excellence through development of process playbooks and best practices
• Proactively identify, escalate and mitigate potential project risks
• Build relationships with key stakeholders at OfferFit customers
• Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
• Participate in determining OfferFit’s product strategy

Requirements

• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
• People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
• Technology enthusiast: you are on the lookout for ways to improve processes with technology and automation
• Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
• Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
• Candidates must be able to fully overlap and support North America time zones
• Must be fluent in English, both written and verbal
• Up to 10-15% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

Benefits

• Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
• 100% remote work environment with flexible hours
• Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
• Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)
• Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
• Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
• [US Only] Competitive benefits (major medical, vision, dental and LTD) and 401K matching program