Customer Success Manager (m/f/d) - Remote

Posted 36 weeks ago

Customer Service

Full Time

Germany

Overview

The Customer Success Manager will train and support partner opticians in providing and improving telemedicine services, acting as the main contact for partners and customers.

In Short

Train and support partner opticians in telemedicine services.
Act as the main contact for partners and customers.
Enhance operational processes creatively.
Independently develop projects to success.
Must be an optician or optician master with experience in ophthalmology.
Willingness to travel approximately 35% of the time.
Fluent in German; English is a plus.
Possess a valid driver's license.

Requirements

Experience in ophthalmology preferred.
High intrinsic motivation to make a difference.
Strong networking skills with various stakeholders.
Flexible working from home.

Benefits

Strong feedback culture with experienced team members.
Development opportunities through direct collaboration with the founding team.
Autonomous work with diverse tasks.
Flexible working hours and remote work options.
Competitive salary.

Ocumeda

Ocumeda is a teleophthalmology scale-up that offers accessible eye check-ups in collaboration with opticians. The company aims to prevent vision loss and blindness through simple and quick eye assessments, providing the highest medical quality through standardized teleophthalmological evaluations, regardless of location. Ocumeda prides itself on its interdisciplinary team, which is committed to a vision of avoiding unnecessary blindness. The company values meaningful work within a collaborative environment and is focused on making a significant impact in the field of eye care.

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