Vehicle Operations Specialist - Remote

Overview

The Vehicle Operations Specialist will assist in delivering a seamless transition to zero-carbon driving by managing the in-life journey for customers and ensuring high levels of customer satisfaction.

In Short

• Minimise vehicle downtime by progress chasing repairs.
• Own customer escalations and mitigate future issues.
• Act as a bridge between the company and repair partners.
• Champion green parts and innovative solutions.
• Mentor and upskill team members.
• Assist with vehicle insurance and management.

Requirements

• Understanding of challenges in the fleet industry.
• Experience in body shop, workshop, or fleet company.
• Confident in de-escalating situations with drivers.
• Knowledge of vehicle repair processes.
• Ability to analyse repair estimates.
• Experience working independently and in a team.
• Detail-oriented with a focus on improvement.
• Adaptable to rapid changes in a growing company.

Benefits

• Flexible salary based on experience.
• Unique culture promoting autonomy and innovation.
• Recognition as a top company to work for.