Director of Revenue - Remote

Overview

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.

In Short

• Lead end-to-end account management for strategic US enterprise clients, ensuring retention, growth, and satisfaction.
• Building excellent decision maker relationships across a rapidly growing customer base.
• Develop and execute account plans aligned with business objectives, focusing on cross-sell and upsell opportunities.
• Manage escalations and ensure timely resolution with a client-first approach.
• Drive data-driven insights, customer feedback, and reporting to continuously improve client satisfaction.
• Mentor and guide junior account managers, fostering a high-performance and client-centric culture.
• Collaborate closely with our Revops, Customer Success and Sales Engineering teams to make sure day-to-day interactions and high-level relationship goals move in sync.

Requirements

• 10+ years of proven experience in account management, customer success, or sales, with exposure to SaaS, fintech in the US region.
• 5+ years of proven success as a manager and enablement driver.
• Strong background in strategic client partnerships, renewals, revenue growth and upsells.
• Experience managing $50,000+ ACV accounts.
• Demonstrated success in scaling accounts (e.g., 100%+ growth YoY).
• Experience handling large enterprise accounts and driving multi-million-dollar portfolios.
• Excellent communication, negotiation, and problem-solving skills.
• Comfortable working in a fast-paced, client-facing role with high ownership.
• Proficiency in CRM tools such as Salesforce and MS Office.
• Educational background: Master’s degree in Marketing/Business or equivalent; certifications in data science, analytics, or advanced content marketing a plus.

Benefits

• Fast-growing, remote-first company environment.
• Opportunity to grow your skills and take ownership of your work.
• Make a meaningful impact in the fintech industry.
• Inclusive workplace culture valuing diverse perspectives.