Healthcare Account Manager - Remote

Overview

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

In Short

• Account Manager serves as a strategic advisor and primary liaison between OCHIN and its member organizations.
• Responsible for cultivating and sustaining executive-level relationships.
• Drive alignment between member needs and OCHIN services.
• Proactively identify opportunities for operational optimization.
• Coordinate solution development across internal teams.
• Ensure a consistently high-quality member experience.
• Leverage data and industry knowledge to assess performance.
• Maintain accurate and timely account documentation.
• Support new product onboarding and technology optimization.
• Travel up to 75% for on-site support and collaboration.

Requirements

• Must reside in Central or Eastern Time Zone within 45 minutes of a major airport.
• Strong understanding of Acute Care/Ambulatory clinical operations and EHR (preferably Epic).
• Experience in healthcare Account Management or Customer Success Management preferred.
• Knowledge of Healthcare Information Technology, EPIC preferred.
• Experience with CRM and Microsoft Office Software Suite preferred.
• Excellent communication, listening, and questioning skills.
• Ability to manage internal and external staff relationships effectively.
• Prior completion of a competency assessment required before team interview.

Benefits

• Generous compensation package.
• Support for employee well-being and work-life balance.
• Professional advancement opportunities.
• Remote work environment with a distraction-free workplace.
• Comprehensive range of benefits.
• Equal opportunity employer committed to diversity.
• COVID-19 vaccination requirement for all employees.