Customer Success Manager - Remote

Overview

This role focuses on our clients: making sure they are satisfied, growing our presence with them, and playing an active role in deepening our relationship with them.

In Short

• Manage 80-100 existing accounts
• Monthly check-ins to understand client satisfaction
• Ongoing management of client dissatisfaction
• Use Hubspot for analytics and notes
• Act as the voice of the customer in internal processes
• Work closely with Integration and Diver Success teams
• Collaborate with Sales team to grow accounts
• Report to the VP of Sales and Customer Success
• Focus on client retention and expansion
• Support entrepreneurs with global talent

Requirements

• Experience in customer success or account management
• Strong communication skills
• Ability to manage multiple accounts
• Proficiency in using CRM tools like Hubspot
• Problem-solving skills
• Ability to work cross-functionally
• Customer-focused mindset
• Experience in a fast-paced environment
• Ability to analyze client needs
• Team player with a collaborative approach

Benefits

• Opportunity to work with global talent
• Supportive team environment
• Career growth opportunities
• Flexible working arrangements
• Engaging company culture
• Access to training and development resources
• Competitive compensation package
• Health and wellness benefits
• Work-life balance initiatives
• Recognition and rewards for performance