Customer Service Operations Specialist - Remote

Overview

As a Customer Service Operations Specialist at Oceans, you will partner with a leading platform serving independent authors and publishers, executing daily tasks that enhance customer experience.

In Short

• Respond to author and publisher queries via email and live chat.
• Troubleshoot customer issues and escalate complex cases.
• Build and send weekly audiobook deal emails.
• Launch and monitor daily Facebook and Amazon ad campaigns.
• Maintain accurate ad inventory and ensure editorial standards.
• Run ad hoc analyses to support operations insights.
• Work closely with internal operations and marketing teams.
• Manage tasks independently and stay organized.
• Available for weekend shifts and three weekdays.
• Professional fluency in English required.

Requirements

• Strong writing, editing, and email communication skills.
• Service-first mindset with quick response capabilities.
• Comfort with online tools such as WordPress and ad dashboards.
• Reputation for accuracy and meeting deadlines.
• Ability to manage multiple campaigns effectively.
• Attention to detail and ownership of tasks.

Benefits

• Guidance and support from an Operations Manager.
• Opportunities for career growth and development.
• Work in a diverse and inclusive environment.