Desktop Services Specialist - Remote

Overview

The Desktop Services Specialist at Nuvance Health provides on-site and remote technical support, troubleshooting software and hardware issues, and performing diagnostics to ensure a seamless operation.

In Short

• Provide on-site and remote technical support.
• Diagnose and resolve hardware and software issues.
• Configure new computers and perform hardware upgrades.
• Troubleshoot client server connectivity and permissions.
• Document Service Desk ticket status and resolution.
• Provide recommendations for hardware improvements.
• Fulfill compliance responsibilities.
• Support 24/7 through investigation and analysis.
• Work collaboratively with technical and non-technical team members.
• Maintain professional demeanor under stress.

Requirements

• College diploma or university degree in computer science or equivalent experience.
• Strong technical troubleshooting skills.
• Knowledge of Microsoft products and Active Directory.
• Experience with computer hardware support.
• Superior customer-facing skills.
• Ability to manage time effectively and set priorities.
• Flexibility to adjust to changing requirements.
• Ability to document technical support processes.
• Understanding of Citrix and Mobile Device Management preferred.
• Industry certifications preferred (A+, N+, MSCE/MCTS/MCITP).

Benefits

• Inclusive culture where everyone feels welcomed.
• Opportunity to work with a strong team of over 15,000 members.
• Career advancement opportunities.
• Supportive work environment focused on community health.