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Online Learning Management System Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

This role provides operational and technical support for faculty, staff, and students as it relates to the online learning management system (LMS) and interconnected processes, applications, and websites.

In Short

  • Serves as an online learning advisor for the LMS and related applications.
  • Provides basic to advanced technical and end-user support.
  • Facilitates online foundation training courses.
  • Conducts quality assurance for courses.
  • Coordinates faculty textbook procurement.
  • Integrates open education resources.
  • Collaborates with stakeholders to assess online learning needs.
  • Maintains a database of online master course versions.
  • Creates and delivers course or user activity reports.
  • Contributes to digital asset testing and implementation.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Minimum of three years of experience with web-based applications.
  • Minimum of one year in higher education or related setting.
  • Call center experience preferred.
  • Demonstrated experience with Microsoft Office Suite.
  • Experience with LMS, ITSM, SIS, or similar databases.
  • Strong interpersonal and communication skills.
  • Proficient in HTML and graphic design programs preferred.
  • SQL Developer experience preferred.
  • Ability to work as part of a team and meet deadlines.

Benefits

  • Comprehensive well-being benefits for you and your family.
  • Competitive pay and benefits packages.
  • Development and advancement opportunities.
  • Remote-first work perks.
NU National University logo

NU National University

National University (NU) is a forward-thinking educational institution dedicated to providing quality education to a diverse adult student body. With a commitment to innovation and inclusivity, NU fosters a collaborative environment where talented individuals come together to make a significant impact on student learning. The university emphasizes the importance of employee well-being and growth, offering competitive pay, comprehensive benefits, and opportunities for professional development. As an equal opportunity employer, NU values diversity in all its forms and strives to create a workplace that reflects this commitment, breaking barriers in education and the workplace.

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