Online Learning Management System Support Specialist - Remote

Overview

This role provides operational and technical support for faculty, staff, and students as it relates to the online learning management system (LMS) and interconnected processes, applications, and websites.

In Short

• Serves as an online learning advisor for the LMS and related applications.
• Provides basic to advanced technical and end-user support.
• Facilitates online foundation training courses.
• Conducts quality assurance for courses.
• Coordinates faculty textbook procurement.
• Integrates open education resources.
• Collaborates with stakeholders to assess online learning needs.
• Maintains a database of online master course versions.
• Creates and delivers course or user activity reports.
• Contributes to digital asset testing and implementation.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of three years of experience with web-based applications.
• Minimum of one year in higher education or related setting.
• Call center experience preferred.
• Demonstrated experience with Microsoft Office Suite.
• Experience with LMS, ITSM, SIS, or similar databases.
• Strong interpersonal and communication skills.
• Proficient in HTML and graphic design programs preferred.
• SQL Developer experience preferred.
• Ability to work as part of a team and meet deadlines.

Benefits

• Comprehensive well-being benefits for you and your family.
• Competitive pay and benefits packages.
• Development and advancement opportunities.
• Remote-first work perks.