Applications Managed Services Engineer (L1) - Remote

Overview

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications, ensuring their smooth operation and compliance with Service Level Agreements (SLAs).

In Short

• Provide first-line support for client applications.
• Monitor and manage critical software applications.
• Resolve low-complexity incidents efficiently.
• Execute maintenance activities like patching.
• Communicate with clients via phone or chat.
• Create and update knowledge articles.
• Focus on process improvements and automation.
• Contribute to disaster recovery functions.
• Work in a diverse and inclusive environment.
• Thrive in a fast-paced, client-focused role.

Requirements

• Entry-level experience in server administration.
• Basic knowledge of ErP, Windows, Linux, SQL, and Middleware.
• Strong planning and problem-solving skills.
• Client-focused mindset with active listening skills.
• Ability to communicate effectively across cultures.
• Positive attitude under pressure.
• Bachelor’s degree in IT/computing or equivalent experience.

Benefits

• Join a global leader in technology services.
• Work in a diverse and inclusive environment.
• Opportunities for career growth and development.
• Contribute to innovative projects and solutions.
• Be part of a company committed to sustainability.