AI-Powered Service Delivery Manager - Remote

Overview

Our client is building the future of AI-powered customer engagement, with RAISA, an AI assistant transforming interactions across retail, education, and service industries. Our platform enables businesses and resellers to self-serve, configure, and deploy AI assistants that enhance customer experience.

In Short

• Oversee development team’s deliverables for high-quality execution.
• Work with the Product Owner to refine product requirements.
• Lead DevOps efforts managing CI/CD pipelines and cloud infrastructure.
• Get hands-on with QA testing for AI-driven interactions.
• Facilitate collaboration across distributed teams.
• Own service delivery workflows optimizing customer engagement.
• Build SaaS onboarding flows and customer dashboards.
• Identify and resolve bottlenecks for efficient scaling of AI services.

Requirements

• Experience in AI service delivery and customer success.
• Entrepreneurial mindset with ownership and workflow automation.
• Deep understanding of AI-powered customer engagement.
• Experience with SaaS onboarding and self-service tools.
• Familiarity with AI chatbots and customer experience analytics.
• Strong DevOps experience managing cloud infrastructure.
• Proven experience leading global development teams.
• Hands-on experience in QA testing and system optimization.

Benefits

• Opportunity to work on cutting-edge AI technology.
• Collaborate with global teams across different regions.
• Flexible working environment with remote capabilities.
• Engage in a dynamic and innovative company culture.