AI-Powered Service Delivery Manager - Remote

Overview

Our client is building the future of AI-powered customer engagement, with RAISA, an AI assistant transforming interactions across retail, education, and service industries. Our platform enables businesses and resellers to self-serve, configure, and deploy AI assistants that enhance customer experience.

In Short

• Oversee the development team’s deliverables, ensuring high-quality execution and adherence to timelines.
• Work closely with the Product Owner to refine product requirements.
• Lead DevOps efforts, managing CI/CD pipelines and cloud infrastructure.
• Get hands-on with QA testing to ensure quality standards.
• Facilitate collaboration across distributed teams.
• Own service delivery workflows for AI-powered customer engagement.
• Build SaaS onboarding flows and customer dashboards.
• Proactively identify and resolve bottlenecks in service delivery.

Requirements

• Extensive experience in service delivery management.
• Strong background in AI technologies and customer engagement.
• Proficient in DevOps practices and CI/CD tools.
• Experience with QA testing processes.
• Ability to manage distributed teams effectively.
• Excellent communication and collaboration skills.
• Hands-on experience in building SaaS solutions.

Benefits

• Opportunity to work on innovative AI solutions.
• Collaborate with a diverse team across multiple regions.
• Flexible work arrangements.
• Competitive compensation.