Account Services Coordinator - Remote

Overview

The Account Services Coordinator plays a crucial role in maintaining client relationships and providing support in both in-house and field settings while adhering to the mission and values of Northwestern Medicine.

In Short

• Remote position with required travel to client sites.
• Act as a liaison between clients and various internal teams.
• Provide high-level customer service and support.
• Manage new account startups and on-boarding processes.
• Identify and oversee day-to-day service needs of clients.
• Facilitate communication of issues and status updates.
• Conduct ongoing on-site visits to strengthen client relationships.
• Participate in meetings to review client issues and dashboards.
• Problem solve application and workflow issues collaboratively.
• Support process improvement initiatives for operational efficiency.

Requirements

• 1-3 years of customer service experience required.
• Bachelor's degree required.
• Recent college graduates encouraged to apply.
• Preferred: MLT or equivalent lab work experience.
• Preferred: CERT MLT certification.

Benefits

• Competitive benefits including tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits to support employee well-being.
• Tools and resources for physical, emotional, and financial well-being.