Customer Service Account Coordinator - Remote

Overview

The Customer Service Account Coordinator at Huhtamaki is responsible for managing customer accounts, negotiating service level agreements, and ensuring efficient order processing and inventory management.

In Short

• Manage customer accounts and service level agreements.
• Negotiate product changes and freight costs.
• Process orders in the ERP system.
• Coordinate inventory management and production planning.
• Resolve customer complaints and facilitate returns.
• Communicate inventory levels to customers.
• Participate in project teams for continuous improvement.
• Maintain customer profiles and assist other team members.
• Work in a high-stress environment with fluid communication.
• Hybrid work schedule with office environment.

Requirements

• BA in Supply Chain or Manufacturing or 10 years equivalent experience.
• 2-5 years of experience in customer service.
• Strong verbal and written communication skills.
• Analytical skills and problem-solving abilities.
• Moderate computer skills with AS 400 and data collection.
• Ability to multi-task in a high-stress environment.

Benefits

• Join a global leader in sustainable packaging solutions.
• Opportunity for professional growth and development.
• Work in a collaborative and supportive environment.
• Participate in projects aimed at cost reduction and efficiency.
• Be part of a team dedicated to sustainability and innovation.