Support Engineer - Remote

Overview

The Support Engineer role is a key member of the post-sales team working closely with engineering, sales, customer success, and directly with customers. This person is a technical expert able to assess and resolve setup issues, bugs, or any other technical challenges customers may face.

In Short

• Act as the first line of support for technical issues raised by customers.
• Help integrate analytics products into customer ecommerce infrastructure.
• Resolve issues by analyzing customer implementations and scripts.
• Work through customer data discrepancies to ensure accuracy.
• Improve outward-facing documentation for smoother customer processes.

Requirements

• Bachelor's Degree or similar experience preferred.
• 2+ years of software engineering or support engineering experience.
• Proficient with SQL, JavaScript, and HTML.
• Experience speaking with customers.
• Ability to translate technical concepts into easy-to-follow documentation.

Benefits

• Remote-first company with flexible working hours.
• Opportunity to work with a rapidly-scaling company.
• Collaborative team environment focused on personal growth.
• Access to advanced marketing intelligence platform.
• Career-defining opportunity for experienced engineers.