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Director of Customer Relationship Management - Remote

Posted 6 days ago
Sales / Business
Full Time
Germany

Overview

The Director of Customer Relationship Management at noris network AG will oversee customer relationship management and report directly to the CEO, focusing on quality, efficiency, and customer satisfaction.

In Short

  • Overall responsibility for customer relationship management
  • Operational and economic management of the area
  • Analyze complaint causes and identify trends
  • Communicate effectively at C-level and manage escalations
  • Define and analyze KPIs related to customer retention
  • Collaborate closely with relevant stakeholders
  • Develop and lead a team of approximately 15 people

Requirements

  • Degree in Business Administration or comparable qualification
  • Expertise in contract management and claims management
  • Proven leadership skills with a focus on team development
  • Comprehensive understanding of CRM tools
  • Several years of experience in quality management
  • Hands-on mentality with a drive for innovation
  • Strong initiative and solution-oriented approach
  • Excellent analytical and conceptual skills
  • Fluent in German and English

Benefits

  • Growing and stable subsidiary within the noris family
  • Permanent employment contract with flexible working hours
  • Open communication culture with flat hierarchies
  • Company laptop, mobile phone, and car for private use
  • Responsible and varied tasks with development opportunities
noris network AG logo

noris network AG

noris network AG is a leading IT specialist that has been providing businesses with solutions in IT outsourcing, cloud services, network and security, and data center management since 1993. With a robust IT infrastructure supported by a high-performance backbone and multiple high-security data centers, the company has grown to nearly 500 employees. noris network AG values the continuous development and support of its team members and is actively seeking to expand its workforce at locations including Nuremberg, Aschheim, Berlin, and remote across Germany.

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