Director of Relationship Management - Remote

Overview

We are seeking a strategic and results-oriented Director of Relationship Management to join our team. This role will focus on overseeing the success of one key client, cultivating a strong partnership, and driving mutual growth and satisfaction. The Director of Relationship Management will collaborate closely with internal teams to ensure alignment, measure performance, and develop strategies that enhance the client's experience and business outcomes.

In Short

• Serve as the primary point of contact and advocate for the client.
• Develop and execute strategic account plans.
• Partner with internal teams to ensure alignment of strategies.
• Establish key performance indicators (KPIs) and metrics.
• Proactively identify issues and develop solutions.
• Work with legal and finance teams on contract management.
• Prepare and deliver regular performance reviews to the client.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
• Minimum of 10 years experience in client relationship management.
• Strong strategic thinking and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Experience collaborating cross-functionally with teams.
• Ability to thrive in a fast-paced environment.

Benefits

• Compensation: $150,000 - 190,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with company match.
• Flexible PTO and office closure on all major holidays.
• Professional development including certification support.
• Mental Health resources.
• 100% remote within the United States.