Customer Success Manager (Commercial) - Remote

Overview

The Customer Success Manager (Commercial) at Nooks is responsible for ensuring customers maximize their value from the platform through onboarding, support, and proactive engagement.

In Short

• Manage a portfolio of ~75 commercial accounts.
• Onboard new customers and ensure seamless integration.
• Analyze customer usage metrics for upsell opportunities.
• Monitor customer health metrics and develop proactive plans.
• Assist with Technical Support as needed.
• Develop a scaled approach for customer success and retention.
• Serve as the voice of the customer within Nooks.
• Work with GTM stakeholders and sales domain expertise.
• Utilize data analytics to identify customer challenges.
• Communicate effectively with customers and teams.

Requirements

• 2+ years of B2B SaaS CSM experience.
• Experience managing a portfolio of 70+ accounts.
• Familiarity with Sales tech stack tools.
• Excellent written and verbal communication skills.
• Self-starter in a dynamic, fast-paced environment.
• Experience in customer onboarding and support.
• 1+ years of SDR experience.
• Comfortable with data analytics.
• Demonstrated success in ownership and teamwork.

Benefits

• Competitive compensation relative to the market.
• Equity options available.
• Generous perks and comprehensive benefits.