HR Customer Service Representative - Remote

Overview

We are seeking a dedicated and solutions-focused Human Resources Customer Service Representative to join our HR Team. As an HR Customer Service Representative, you will be the primary point of contact for all employees, addressing inquiries related to pay, benefits, start dates, system access, and a broad range of HR policies and procedures.

In Short

• Respond to employee inquiries via phone, email, and HR ticketing systems.
• Educate employees on available benefits and HR policies.
• Assist new hires with onboarding processes.
• Troubleshoot system access issues.
• Escalate complex concerns to HR specialists.
• Ensure data confidentiality in HRIS systems.
• Collaborate with payroll and benefits teams.
• Identify trends and suggest process improvements.
• Maintain knowledge of company policies and HR regulations.
• Provide a positive employee experience in every interaction.

Requirements

• Excellent communication skills.
• Desire to assist others.
• Ability to resolve concerns efficiently.
• Comfortable using HR systems.
• Ability to handle sensitive information.
• Experience in a fast-paced environment.
• Detail-oriented with case record maintenance.
• Proactive in suggesting improvements.
• Empathetic assistance to employees.
• Professionalism and confidentiality are paramount.

Benefits

• Opportunity to work in a dynamic HR environment.
• Engagement with diverse employee inquiries.
• Professional growth and development opportunities.
• Collaborative team atmosphere.
• Contribution to improving employee experiences.