Technical Account Manager - Remote

Overview

NinjaOne is seeking an experienced Technical Account Manager to join our global support team, with a particular focus on EMEA customers using our SaaS backup product, DropSuite. We take pride in delivering an exceptional customer experience and are looking for someone who shares that commitment.

In Short

• Serve as the main point of contact for EMEA partners on all technical matters in a pre-sales and post-launch capacity
• Work closely with internal teams to troubleshoot and resolve technical issues efficiently and professionally
• Conduct regular account reviews, provide product training, and attend occasional on-site visits to share insights and analytics
• Deliver high-quality technical consultation to ensure a consistently high level of partner satisfaction
• Support partners through upgrades and integrations, ensuring smooth implementation and long-term success
• Act as the voice of the partner within NinjaOne, communicating feature requests and helping prioritise development
• Identify opportunities to further embed NinjaOne’s products within clients’ ecosystems and drive greater adoption

Requirements

• At least 3 years of experience in Technical Account Management, Sales Engineering, or Support Engineering within a B2B SaaS environment
• Solid knowledge of Office 365 or Google Workspace administration (3+ years)
• Strong customer orientation and the ability to manage multiple priorities in a fast-paced setting
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to a range of audiences
• Comfortable occasionally working extended hours and across time zones during busy periods
• Highly organised, proactive, and solution-driven

Benefits

• Flexible working hours with remote office options
• Insured through AXA Private Medical Insurance (PMI)
• Gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life
• Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback)
• Opportunities for personal and professional growth
• Renowned training platform for skill development
• Competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce