Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager is responsible for managing and growing relationships with the company’s largest and most strategic customers, overseeing a high-value book of business totaling approximately $650K in monthly recurring revenue.

In Short

• Manage a portfolio of enterprise customers with high monthly spend.
• Act as the primary point of contact for enterprise clients.
• Build and maintain strong relationships within customer organizations.
• Ensure efficient resolution of technical and account-related issues.
• Monitor account health to prevent churn.
• Deliver a white-glove customer experience.
• Develop a deep understanding of each customer’s business model.
• Identify opportunities for workflow improvements through product features.
• Conduct onsite customer visits as required.
• Lead Quarterly Business Reviews (QBRs) with customers.

Requirements

• Experience managing high-value SaaS accounts.
• Strong relationship-building and communication skills.
• Ability to translate technical solutions into business value.
• Experience conducting QBRs and strategic account planning.
• Highly organized and proactive with strong problem-solving abilities.

Benefits

• Collaborative and supportive work environment.
• Flexible full-time work with hybrid remote options.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO to prioritize work-life balance.
• Opportunities for growth and advancement.