Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager is responsible for managing and growing relationships with the company’s largest and most strategic customers. This role oversees a high-value book of business totaling approximately $650K in monthly recurring revenue, consisting of enterprise-level accounts with complex operational needs.

In Short

• Manage and grow relationships with enterprise customers.
• Serve as a trusted advisor for customer success.
• Ensure proactive engagement and strategic guidance.
• Conduct onsite visits and quarterly business reviews.
• Identify opportunities for account expansion.
• Collaborate with internal teams for seamless service.
• Monitor account health and customer satisfaction.
• Deliver a white-glove customer experience.
• Develop a deep understanding of customer business models.
• Drive revenue growth through upsell and cross-sell initiatives.

Requirements

• Experience managing high-value SaaS accounts.
• Strong relationship-building and communication skills.
• Ability to translate technical solutions into business value.
• Experience with strategic account planning.
• Highly organized and proactive with problem-solving abilities.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO for work-life balance.
• Opportunities for growth and advancement.
• Hybrid remote work flexibility.