Customer Success Manager – Channel (EMEA) - Remote

Overview

NinjaOne's channel is a core growth engine in EMEA, and we're scaling the team to match. As a Channel CSM, you own the success of a portfolio of EMEA resellers, VARs, and distributors — ensuring partners are enabled, active, and growing their NinjaOne practice. Your job is to turn transactional partners into committed, high-performing NinjaOne advocates.

In Short

• Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors.
• Travel regularly across the UK to meet partners on-site.
• Drive structured partner onboarding and enablement.
• Monitor partner health and activity data.
• Collaborate with the CAM to identify expansion opportunities.
• Support partners in building repeatable NinjaOne sales motions.
• Run regular QBRs with strategic partners.
• Support distributors in cascading enablement.
• Act as the internal voice of the partner.
• Keep Salesforce up to date.

Requirements

• Proven experience in a channel-facing post-sales role in a SaaS or technology company.
• Deep understanding of the indirect channel model.
• Familiarity with the UK channel landscape.
• Willingness to travel regularly across the UK.
• Commercially sharp with growth signal identification.
• Strong communicator and trainer.
• Data-driven and highly organized.
• Fluent in English; additional EMEA language a plus.
• Background in RMM, MDM, endpoint management, or IT management SaaS is a plus.

Benefits

• Flexible working hours with remote office options.
• Insured through AXA Private Medical Insurance (PMI).
• Gym membership discount and access to EAP services.
• Group Income Protection and virtual services.
• Opportunities for personal and professional growth.
• Renowned training platform for skill development.
• Competitive compensation.
• Collaborate with an international and intercultural workforce.