Customer Success Manager (EMEA) - Remote

Overview

Livestorm is the world's leading end-to-end video engagement platform.

In Short

• Build relationships with Livestorm's Enterprise EMEA customers ensuring revenue growth and customer retention.
• Be the point of contact and trusted partner for the clients.
• Be in charge of customer onboarding and ensure product adoption.
• Improve customer retention, ensure customer renewal and reduce churn.
• Conduct regular quarterly business reviews with clients to build long-term partnerships.
• Own your portfolio and use a data-driven approach to forecast and execute on your account plan strategies.
• Partner with the Sales and Customer Care teams to ensure an exceptional customer experience.
• Partner with the product team to provide detailed and actionable feedback.
• Work closely with Account managers to manage your customer portfolio.
• Execute and improve the success strategy with your manager and department head.

Requirements

• 3+ years of experience in Customer Success, Consulting or any other client-facing role.
• Fluent in English and ideally native in French (written and spoken).
• Experience in SaaS/tech industry.
• Excellent organizational and communication skills.
• Experience with a technical product or webinars is a big plus.
• Excellent customer strategy and vision and problem-solving skills.
• Flexible and agile in adapting to quick changes in a startup environment.
• Exceptional verbal and written communication skills.
• Exceptional client expectations management skills.
• Love putting the customer at the center of your day.

Benefits

• Work in a remote-first company.
• Be part of a dynamic and client-driven team.
• Opportunity to work with leading brands.
• Engage in a culture of continuous learning.
• Participate in building long-term partnerships.