Associate Solutions Engineer - Remote

Overview

As an Associate Solutions Engineer at NinjaOne, you will play a critical role in the customer lifecycle from early sales software trials to post-implementation, providing exceptional service and support to customers.

In Short

• Guide customers through the implementation of the NinjaOne solution.
• Work closely with sales teams to understand customer requirements.
• Partner with account management to meet existing customer needs.
• Provide prompt and accurate follow-up to tickets and support calls.
• Collaborate with teams to resolve product issues and improve processes.
• Create knowledge base articles for common issues and resolutions.
• Work Monday - Friday 8am - 5pm Berlin time.
• Perform other duties as needed.

Requirements

• At least 2 years' experience in a customer service-related position.
• Experience with IT software is helpful but not required.
• Proficient in Windows and have knowledge of Linux/Mac.
• Strong judgment and prioritization skills based on customer impact.
• Adaptable to new technologies and embrace change.
• Polished verbal and written communication skills.
• Able to work independently and collaboratively in a global environment.
• Experience with ZenDesk or other CRM ticketing software preferred.
• Highly organized and self-motivated.
• Empathy, patience, and a sense of humor are essential.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO to prioritize work-life balance.
• Opportunities for growth and advancement.