Senior Operations Analyst - Remote

Overview

The Senior Operations Analyst is a professional with extensive experience in optimizing operations through continuous process improvement, intelligent automation, and strategic application of artificial intelligence technologies.

In Short

• Participate in quality improvement plans such as Quality Walks and Root Cause Analysis.
• Apply AI for predictive analysis and natural language processing.
• Automate processes and manage continuous improvement (Lean, Six Sigma).
• Analyze operational data for decision-making and implement KPIs and dashboards.
• Document processes and generate operational manuals.
• Reduce operational times by 30% through key process automation.
• Provide expert advice to the BAU team on complex queries.
• Manage project requirements and stakeholder expectations.
• Maintain close relationships with Operations leaders to ensure quality standards.

Requirements

• Minimum of 3 years experience in operations.
• Extensive knowledge of operational processes and systems.
• Strong communication skills to convey requirements clearly.
• Fluent in business English (speaking and writing).
• Process-oriented with a focus on continuous improvement.
• Degree in Industrial Engineering.
• Experience in SQL/Python and ML/AI.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).