Senior Operations Analyst - Remote

Overview

Zscaler is seeking a data-driven and strategic Senior Operations Analyst to join our Customer Success Programs & Operations team, responsible for analyzing KPIs and improving customer experience.

In Short

• Analyze key performance indicators (KPIs) for customer experience improvement.
• Conduct workload analysis to balance team capacity and drive productivity.
• Define and implement standardized operating cadences and performance tracking.
• Identify at-risk customers and implement strategies to improve retention.
• 5+ years of experience in Customer Success Operations or related fields.
• Strong background in data analysis and operational process optimization.
• Proficiency in data analytics and visualization tools.
• Excellent communication skills for presenting complex data.
• Experience in building data models and resource allocation plans.
• Familiarity with SaaS-based organizations.

Requirements

• Bachelor's degree in Business Administration, Finance, or related.
• 5+ years of experience in relevant fields.
• Strong data analysis and reporting skills.
• Proficiency in SFDC, Excel, and BI platforms.
• Excellent communication skills.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!