Senior Executive, Customer Success - Remote

Overview

As a Customer Success at NIQ Digital Shelf, you will act as a strategic partner to our clients, ensuring they achieve maximum value from our solutions while driving commercial growth and maintaining high client satisfaction.

In Short

• Build and maintain strong, strategic relationships with clients.
• Develop measurable use cases for clients.
• Drive thought leadership initiatives.
• Develop account growth plans and renewal strategies.
• Expand potential business growth for your portfolio.
• Lead the co-creation of client roadmaps.
• Oversee documentation of client information.
• Influence improvement opportunities for tools or processes.
• Must thrive in a high-paced environment.
• Proficiency in CRM systems and data analysis tools.

Requirements

• Minimum of 3 years in customer success or account management.
• Strong analytical and strategic planning skills.
• Ability to manage complex client portfolios.
• Client-centric approach with a proactive mindset.
• Autonomous and motivated by challenges.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).