Customer Service Analyst - Remote

Posted 8 weeks ago

Customer Service

Full Time

Mexico

Customer Support

Problem-solving

Communication Skills

Multicultural Environment

IT Tools

E-commerce Knowledge

Overview

The Customer Service Analyst will join an international support team, providing top-notch customer support to users primarily in North America and Latin America.

In Short

Provide customer support via tickets and live chat.
Resolve customer inquiries and issues promptly.
Assist users in navigating the platform and resolving technical questions.
Collaborate with technical teams to escalate and resolve issues.
Propose workarounds for platform bugs.
Assist with user onboarding and verification processes.

Requirements

Fluent in English; other languages are a plus.
Excellent written and verbal communication skills.
Minimum 2 years of experience in customer support.
Strong problem-solving and analytical skills.
Ability to multitask and work under pressure.
Customer-centric mindset.
Good use of IT tools, including Excel.
Knowledge of the e-commerce environment is a plus.

Benefits

Flexible working environment.
Volunteer time off.
LinkedIn Learning access.
Employee Assistance Program (EAP).

NielsenIQ

NielsenIQ is a global leader in measurement and data analytics, providing comprehensive insights into consumer behavior and market dynamics. With a presence in over 90 countries, NielsenIQ delivers accurate and actionable information to consumer packaged goods manufacturers and retailers, enabling them to innovate and grow in a complex marketplace. The company combines its proprietary data with other sources to help clients understand current trends and future opportunities. Committed to diversity and inclusion, NielsenIQ is an Equal Opportunity/Affirmative Action employer, ensuring a workforce that reflects the diversity of the markets it serves.

Share This Job!

Save This Job!

Jobs from NielsenIQ:

Senior Data Processing Programmer

Data Processing

Data Analysis

Database Management

Executive, Customer Success (Analytics & Insights)

Data Analysis

Client Service

Communication Skills

Data Science Business Partner