Customer Success Manager (FMCG) - Remote

Overview

The Customer Success Manager will play a pivotal role in supporting the Packaging vertical at NielsenIQ, focusing on building and maintaining client relationships while delivering outstanding customer service.

In Short

• Support the Packaging Team with client deliveries and insights.
• Lead expertise in NielsenIQ’s solutions for the Packaging vertical.
• Showcase NIQ’s value proposition through presentations and thought leadership.
• Integrate client insights and industry trends into conversations.
• Build relationships with internal stakeholders in a fast-paced environment.
• Collaborate with sales leads and product leadership on data applications.
• Perform regular reporting tasks and maintain client communications.
• Manage client relationships with clear communication.
• Support project-based outputs including research and reporting.
• Assist in generating sales consistent with growth strategy.

Requirements

• 3+ years of experience in FMCG, consulting, or account management.
• Bachelor’s degree.
• Strong awareness of market conditions and client environments.
• Proficient in Microsoft Office, especially Excel.
• Ability to leverage data for actionable insights.
• Strong organizational and attention to detail skills.
• Excellent communication abilities.
• Ability to prioritize and manage workload efficiently.
• Experience in remote/hybrid work environments.
• Team player with initiative and accountability.
• Familiarity with NielsenIQ tools is a plus.

Benefits

• Multisport card and private medical coverage.
• Additional days off and recognition of special moments.
• Stable working environment with an employment contract.
• Opportunities for career development and training.
• Engagement in charity actions and social activities.
• Modern office location.
• Flexible working system with necessary equipment provided.