Bilingual Contact Center Senior Specialist - Remote

Overview

The Bilingual Contact Center Senior Specialist at Nielsen is responsible for conducting phone surveys and providing exceptional customer service to panelists and respondents primarily in Mexico, with a focus on data collection and troubleshooting.

In Short

• Conduct phone surveys and collect data.
• Provide exceptional customer service.
• Maintain confidentiality of information.
• Meet performance and quality standards.
• Troubleshoot basic technical issues.
• Maintain a home office with high-speed internet.
• Work flexible hours, including evenings and weekends.
• Fluency in English and Spanish required.
• Experience in customer service or call centers preferred.
• Self-motivated and able to work independently.

Requirements

• Fluency in English and Spanish (written and spoken).
• Experience in customer service, call centers, or similar fast-paced environments.
• Strong communication and multitasking skills.
• Comfort with technology.
• Self-motivated and able to work independently.

Benefits

• 9% in grocery vouchers.
• Financial support for internet connectivity expenses for teleworking.
• 13% savings fund.
• Major Medical Expenses coverage (spouse and children under 25 years).
• Life insurance.
• 50% vacation bonus.
• 30-day Christmas bonus (Aguinaldo).
• Flexible hours with various shift options.