Technical Account Manager - Remote

Overview

The Technical Account Manager at NICE is responsible for resolving complex problems and providing excellent technical and customer service to key accounts, ensuring customer success and satisfaction with NICE products and services.

In Short

• Drive client success by resolving technical challenges.
• Foster strategic relationships with clients.
• Deliver exceptional service through collaboration.
• Leverage technical expertise to troubleshoot issues.
• Understand client needs to enhance their success.
• Communicate effectively and share knowledge.
• Contribute to product improvement based on feedback.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5 years of experience in a technical or service role.
• Proficiency in technical problem-solving.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of contact center software and technical concepts.

Benefits

• Flexible working model with remote work options.
• Opportunities for internal career growth.
• Collaborative and creative work environment.
• Work with a market leader in customer experience technology.